Call Center Agent - Telkom Indibiz (BSD)
Infomedia Nusantara is seeking a dedicated Call Center Agent to join our team in BSD City, specializing in Telkom Indibiz services. This role offers a dynamic opportunity to engage with business customers, drive revenue growth, and enhance customer satisfaction. As a Call Center Agent, you will be the first point of contact for our clients, providing exceptional customer service and support.
In this role, you will handle inbound and outbound calls, manage customer inquiries, and resolve issues efficiently. You will also have the opportunity to develop your skills in customer relationship management and sales, contributing to the overall success of our business. Join us and be part of a team that values innovation, integrity, and customer-centric approach.
📋 Tanggung Jawab Pekerjaan
- Handle inbound and outbound calls from business customers
- Provide exceptional customer service and support
- Manage customer inquiries and resolve issues efficiently
- Assist in sales and upselling opportunities
- Maintain accurate records of customer interactions
- Stay updated with the latest Telkom Indibiz services and offerings
- Adhere to company policies and procedures
- Participate in team meetings and training sessions
🎓 Kualifikasi & Syarat
- Minimum of 1 year of experience in a call center or customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Proficiency in using CRM software such as Salesforce or HubSpot
- Ability to work in a fast-paced and dynamic environment
- Good understanding of Telkom Indibiz services and products
- Ability to meet and exceed customer service targets
- Fluent in both spoken and written Indonesian
🛠️ Keahlian
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