Customer Service Officer - Premium Hospitality & Community Support

Join Ang Mo Kio Town Council as a Customer Service Officer in the vibrant heart of Canggu, Bali! This is a unique opportunity to blend your passion for exceptional service with a dynamic, community-focused role in one of Southeast Asia’s most sought-after destinations. As a Customer Service Officer, you will be the face of our community, ensuring every guest and resident feels valued and well-cared for.

In this role, you will handle a wide array of customer inquiries, from booking accommodations to resolving complaints, all while maintaining the highest standards of hospitality. You will work closely with our team to deliver exceptional service, leveraging tools like Salesforce and Zendesk to streamline your workflow. This is not just a job; it’s a chance to make a tangible difference in the lives of our community members.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to guests and residents, ensuring their needs are met with prompt and professional responses.
• Handle and resolve a wide range of customer inquiries, from booking requests to complaint resolutions, using tools like Salesforce and Zendesk.
• Collaborate with cross-functional teams to deliver seamless service experiences.
• Maintain detailed records of all customer interactions and service requests.
• Assist in organizing and participating in community events to foster a strong sense of community.
• Stay updated on local regulations and community guidelines to ensure compliance and provide accurate information.
• Train and mentor new team members to uphold high service standards.
• Continuously seek opportunities to improve service quality and customer satisfaction.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the hospitality or community support sector.
• Proven ability to handle a high volume of customer inquiries with a positive attitude.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Proficiency in using customer service software such as Salesforce and Zendesk.
• Certification in customer service or a related field is a plus.
• Knowledge of local regulations and community guidelines in Bali.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Passionate about community building and contributing to a positive community environment.

🛠️ Keahlian

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